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Why is my payment declined?
Why is my payment declined?

Rejected Payment

Manon Tazelaar avatar
Written by Manon Tazelaar
Updated over 2 years ago

There could be a couple of reasons for payments being declined. Firstly, we accept these major debit & credit cards: Visa, MasterCard & American Express. If your card is amongst those, then either of the following could be causing the payment issue:

  • Are there sufficient funds on your card?

  • Has your card not reached its expiration date, yet?

  • Is your card not a pre-paid credit card?

If neither of the above applies to your situation, we would advise reaching out to your bank, to inquire about what could be holding back the payment.

Always feel free to reach out to our support team at [email protected] - we are here to help!

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